Automated decisions have long been part of everyday life in the transport sector. That's because many service providers now use apps to optimize their processes in day-to-day business. They guide their employees through workflows and rely on algorithms to solve difficult tasks when making decisions. These, in turn, rely on rules that enable standardized organization to plan ahead for the necessary actions. To establish a stable value chain, the applications use reproducible decision logics that create a foundation for fixed procedures. Regardless of which person uses them.

Automation

Case-by-case examination for all decisions

Forwarding companies make it easier for their employees to complete assigned tasks by integrating all the processes of a tour into workflows. These workflows are particularly effective when they are linear. This allows the truck driver to complete the individual tasks step by step and confirm them in the app. For this to be possible, the mobile software must perform checks in the background that follow the principle of "if this than that" - if this happens, do that in the next step. With this feature, decision-making is based on past experiences, which are translated by the algorithms into the best situational solutions. To do this, it is necessary to precisely capture data from the ongoing process and evaluate it in an automated way.

Organization

Automated decisions increase quality

Many logistics companies that rely on mobile apps for warehouse logistics or transport improve their quality management with the software systems. This is because the solutions work in a standardized way:

• They guide the executing employees precisely.
• They control each sequence of the individual work steps.
• They apply the same test criteria exactly in each individual case.
• They automate decision making and continue the workflow linearly.
• They automatically document every single decision.

With these features, the solutions unify decision making. They implement specifications automatically and are not dependent on the expertise or language skills of the employees. In this way, they ensure the quality of decisions regardless of the people executing them. The automated implementation of a decision tree is the basic prerequisite for automatic decision making. Thus, a sequence of individual steps is already preset before the actual application: if this happens, that next step follows. The "if this than that" principle makes it possible to select the appropriate solution situationally and yet automatically.

Conclusion

IT automates decisions through the application of business rules

Mobile apps facilitate the organization of transports. They automate decisions and control the execution of measures based on firmly defined business rules. In doing so, the systems guide the employees for the completion of their tasks and log the progress of each operation. So when freight forwarders use a solution like this, they benefit through more accurate processes: If this than that!